SAP Knowledge Base Article - Public

2767011 - Error Received During the Creation of an Email Campaign - Recruiting Management


When setting up an email campaign, an error occurs stating that "An issue occurred while saving. Please try again later."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


  • SAP SuccessFactors Recruiting Management
  • Candidate Relationship Management

Reproducing the Issue

Step 1: Log in to the instance 
Step 2: Navigate to Recruiting -> Marketing
Step 3: Click on 'Create New Email Campaign'
Step 4: Fill the required information such as the email campaign name. After providing the information, click anywhere outside the field and you will encounter an error saying "An issue occurred while saving. Please try again later."

Error Email Campaign.png


To resolve this issue, you may need to perform an ODATA Metadata Refresh of the instance. To do this, the user will need to have access to this feature in admin centre.

  1. Navigate to Admin Centre -> Odata API Metadata Refresh And Export
  2. Click on 'Refresh'
  3. Once it is completed, try to replicate same scenario to see if the error has been resolved.

If there is still an error after permorming the steps above, please contact support for further assistance.

See Also

2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud


Email campaign, Marketing, CRM , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem


SAP SuccessFactors Recruiting all versions