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SAP Knowledge Base Article - PreviewSymptom
Incident is updated by Job SM:REFRESH MESSAGE STATUS(report AI_CRM_IM_UPDATE_FROM_SAP) from SAP.
The SAP status in Assignment block "SAP Collaboration" is changed to "Customer Action",
however the SAP Solution Manager incident status still remains "Sent to SAP" ,It should be changed to "In Process".
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
Customer action, sent to SAP, status profile, B_USERSTAT ,STSMA , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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