Symptom
While creating an Invoice from invoice request the line item order changes automatically.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to the Customer Invoicing work center.
- Go to the Invoice Requests view.
- Select the Invoice Requst PQR (PQR represents the Invoice request ID)
- Edit the invoice and click on View All.
- Navigate to Items tab.
-
Go to the Customer Invoicing work center.
- Go to the Invoice Documents view.
- Select the Invoice XYZ. (XYZ represents the Invoice ID created from the Invoice Request PQR)
- Edit the Invoice and click on View All.
- Navigate to Items tab.
You will be able to see that the line items in Invoice Request and Invoice are not in the same sequence.
Cause
While creating an Invoice the system always seperates the line items based on Invoice items and Credit memos. Therefore the system always shows all the Invoice items first which is then followed by the Credit Memos items.
Resolution
This is the functionality provided in the invoice to bifurcate the line items based on Invoice Items and Credit memos.
See Also
Keywords
KBA , item changed , items missing , AP-CI-CI , Customer Invoice , Problem