SAP Knowledge Base Article - Public

2767393 - Skillsoft Connector Status: Failed - LMS


Skillsoft connector failed due to the following error:

com.plateausystems.connector.api.ConnectorException: Exception occured while getting input files from skill soft through web services Handle is 1845856063
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.processSkillsoftItemData(
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.mainProcess(
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.skillSoftWebService(
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.importData(
at com.plateausystems.connector.consumer.impl.EntityTypesConsumerControllerServiceImpl.invokeMainWorkflow(
at com.plateausystems.connector.consumer.impl.BaseConsumerControllerServiceImpl.invokeMainWorkflow(
at com.plateausystems.connector.consumer.impl.BaseConsumerControllerServiceImpl.invoke(
at sun.reflect.GeneratedMethodAccessor2787.invoke(Unknown Source)

skillsoft error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP HCM Suite
  • SuccessFactors Learning Management System
  • Skillsoft Connector

Reproducing the Issue

In this scenario, the skillsoft connector runs on a monthly basis, the last run then failed.

To view the error, go to System Admin > Connectors > Skillsoft Connector > View Errors:

skillsoft symptom.png


  • There is another environment with the same connector configuration in the instance.
  • There is a conflict in the connector for both environments.


  1. Review the connector configuration. [System Admin > Configuration > System Configuration > Connectors]
  2. Deactivate the skillsoft connector where the environment is not required.
  3. Rerun the skillsoft connector in the environment where it should be processing.


SAP, SF, Success Factors, LMS, learning, skillsoft, connector, failed, configuration, error, sftp, input file, web services, api.ConnectorException , KBA , LOD-SF-LMS-CON , Connectors , Problem


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