Symptom
Skillsoft connector failed due to the following error:
com.plateausystems.connector.api.ConnectorException: Exception occured while getting input files from skill soft through web services Handle is 1845856063
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.processSkillsoftItemData(SkillsoftAssetWebserviceConsumerControllerImpl.java:238)
at com.plateausystems.connector.skillsoft.eai.consumer.asset.impl.SkillsoftAssetWebserviceConsumerControllerImpl.mainProcess(SkillsoftAssetWebserviceConsumerControllerImpl.java:125)
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.skillSoftWebService(SkillsoftEntityTypesConsumerControllerServiceImpl.java:67)
at com.plateausystems.connector.consumer.skillsoft.impl.SkillsoftEntityTypesConsumerControllerServiceImpl.importData(SkillsoftEntityTypesConsumerControllerServiceImpl.java:56)
at com.plateausystems.connector.consumer.impl.EntityTypesConsumerControllerServiceImpl.invokeMainWorkflow(EntityTypesConsumerControllerServiceImpl.java:113)
at com.plateausystems.connector.consumer.impl.BaseConsumerControllerServiceImpl.invokeMainWorkflow(BaseConsumerControllerServiceImpl.java:190)
at com.plateausystems.connector.consumer.impl.BaseConsumerControllerServiceImpl.invoke(BaseConsumerControllerServiceImpl.java:180)
at sun.reflect.GeneratedMethodAccessor2787.invoke(Unknown Source)
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP HCM Suite
- SuccessFactors Learning Management System
- Skillsoft Connector
Reproducing the Issue
In this scenario, the skillsoft connector runs on a monthly basis, the last run then failed.
To view the error, go to System Admin > Connectors > Skillsoft Connector > View Errors:
Cause
- There is another environment with the same connector configuration in the instance.
- There is a conflict in the connector for both environments.
Resolution
- Review the connector configuration. [System Admin > Configuration > System Configuration > Connectors]
- Deactivate the skillsoft connector where the environment is not required.
- Rerun the skillsoft connector in the environment where it should be processing.
Keywords
SAP, SF, Success Factors, LMS, learning, skillsoft, connector, failed, configuration, error, sftp, input file, web services, api.ConnectorException , KBA , LOD-SF-LMS-CON , Connectors , Problem