2767890 - Workflow Rule Fails With Error "Action COMPLETE not possible; action is disabled"

After making a change to an appointment, or a visit, a workflow rule gets triggered, but it fails with the error message "Action COMPLETE not possible; action is disabled".

SAP Cloud for Customer

1. Go to the Activities/Visits work center.
2. Go to the Appointments/Visits view.
3. Open appointment/visit ABC (ABC represents the appointment/visit you want to change).
4. Enter edit mode.
5. Make a change on a field that is editable, for example Primary Contact.
6. Click Save.
7. Go to the Workflow Changes facet.

You can see that the workflow rule is in status Failed.

The appointment/visit which you have changed was already in status Completed. There are certain fields within an appointment/visit that can be edited even after the appointment/visit was completed.

The workflow fails because the timing of the workflow rule is On Every Save. After making a change to an already completed appointment/visit, the system throws the error message "Action COMPLETE not possible; action is disabled", as it cannot set the status to Completed again.

This behavior is expected as the status already was Completed.

Appointment, Activity, Workflow Rule, Complete, Error, visit , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions