2768097 - Supported Characters in iContent File and Folder Names for SuccessFactors Learning

• Content will not run in the SAP SuccessFactors Learning Management System
• IETF (Internet Engineering Task Force) standards for adding file names to content
• When experiencing trouble launching content in SuccessFactors Learning, it is possible unsupported special characters were used in content file names

SAP SuccessFactors Learning

• Currently the launch urls are constructed based on the name/path of the uploaded content.
• These problematic characters can corrupt the launch urls, causing 404 errors and other malfunctions.

• SAP SuccessFactors Learning follows IETF standards while adding file names to the content to be imported.
• The links below lists down the supported characters in file names:
  
  
• https://www.ietf.org/rfc/rfc1738.txt
• https://tools.ietf.org/html/rfc3986

Summary of the unsupported characters: 

• The below characters are classified ’reserved’, so can not be used in any file and folder names:

:  /  ?  #  [  ]  @  !  $  &  '  (  )  *  +  ,  ;  =

• The below characters are classified ’unsafe’, so can not be used in any file and folder names:

space  <  >  "  #  %  {  }  |  \  ^  ~  [  ]  `

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