SAP Knowledge Base Article - Public

2768615 - How to find out the time taken for Outlook Add-in to load


This document will allow us to identify the time taken by Outlook add-in to load when launching Outlook.


Outlook and Outlook Addin


  1. Launch the event viewer (Windows run > eventvwr).
  2. Navigate to the "Application" logs under the "Windows Logs" folder.
  3. Click on the latest entry with "Outlook" as source containing the add-in load information.
  4. Search for "SAP Cloud for Customer Add-in for Microsoft Outlook" and look for the corresponding boot time.

Outlook Boot Time.JPG


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions