2768771 - SuccessFactors IT Contact Change request

• How to change my SuccessFactors IT Contact Person?
• SuccessFactors IT Contact Change request
• The system details and credentials weren't received after new SuccessFactors tenants were created
• Customer needs to change their SuccessFactors IT Contact person

SAP SuccessFactors HXM Suite

Please kindly note that IT Contact Person Change requests must be addressed to customer's CSM, CEE or CSPs.

 In that case CSM / CEE / CSP can themselves log an GCO  ticket to SALES team

For  SAP Customer Representatives ONLY ( CSM / CEE / CSPs )

Raise a case with our GCO Team though this link https://fiorilaunchpad.sap.com/sites#Help-Inbox&/create
Description: "IT Contact Change Request - SuccessFactors"
Ticket Type: SALESDirect
Ticket Category: Provisioning
Region: LAC

Affected User: yours

-> For the case you don't have a CSM nor a CEE/CSP, you can then address this request to SuccessFactors Cloud Support.

On this case exceptionally, the below workflows must be followed by each side, accordingly:

1. Raise a new support case under the component LOD-SF-PLT-NCC
2. Within your request, the following information is required:
1. ERP customer number and/or CRM Account ID
2. Customer's VB Order (Provider Contract, Quote ID or Opportunity numbers would also work)
3. Old IT Contact person's full name and e-mail address
4. New IT Contact person's full name and e-mail address

NOTE: Cloud Support should analyze the internal memo for guidance.

IT contact person, Success Factors, tenant credentials, admin credentials, system details, tenant notification, new tenants, tenant credentials , KBA , LOD-SF-PLT-NCC , New Instance Creation , LOD-SF-PLT , Platform Foundational Capabilities , How To