2768771 - SuccessFactors IT Contact Change request

• How to change my SuccessFactors IT Contact Person?
• SuccessFactors IT Contact Change request;
• The system details and credentials weren't received after new SuccessFactors tenants were created;
• Customer needs to change their SuccessFactors IT Contact person;

SAP SuccessFactors HXM Suite

Please kindly note that IT Contact Person Change requests must be addressed to customer's CSM and/or CEE.

For the case you don't have a CSM nor a CEE, you can then address this request to SuccessFactors Cloud Support.

On this case exceptionally, the below workflows must be followed by each side, accordingly:

1. Raise a new support case under the component LOD-SF-PLT-NCC;
2. Within your request, the following information is required:
1. ERP customer number and/or CRM Account ID;
2. Customer's VB Order;
1. Provider Contract, Quote ID or Opportunity numbers would also work.
3. Old IT Contact person's full name and e-mail address;
4. New IT Contact person's full name and e-mail address;

NOTE: Cloud Support should analyze the internal memo for guidance.

IT contact person, Success Factors, tenant credentials, admin credentials, system details, tenant notification, new tenants, tenant credentials , KBA , LOD-SF-PLT-NCC , New Instance Creation , LOD-SF-PLT , Platform Foundational Capabilities , How To