SAP Knowledge Base Article - Public

2768853 - Error : Business Feature 'Multiple Channels' is required for sheet 'Document Output Channels'

Symptom

During the Migration of Customers, you are receiving the following error :

'Multiple Channels' is required for sheet 'Document Output Channels'

Environment

SAP Business ByDesign

Reproducing the Issue

  • Go to Business Configuration work center
  • Select Implementation Projects and then Open Activity List
  • Choose Migration of Customers and select 'Migrate customers using the migration tool'
  • Upload the file and then select Execute Migration Step by Step
  • In the Validation File step, You will the receive the above mentioned error

Cause

You have not scoped the question ' Do you want to send the process-integrated output documents via
multiple output channels'. But, you are trying to upload Document Output Channels in the migration File

Resolution

  • Go to Business Configuration work center
  • Select Implementation Projects and then Edit Project Scope
  • Go to Questions Tab and follow the below path in the Scoping Element
  • Communication and Information Exchange -> Business Process Management -> Process-Integrated Input and Output Management
  • Scope the question, Do you want to send the process-integrated output documents via multiple output channels? underthe tab,    Group : Enabling Multichannel for Document Output (1)

Keywords

Migration, Customers, Output Channel, Output documents , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions