Symptom
During the Migration of Customers, you are receiving the following error :
'Multiple Channels' is required for sheet 'Document Output Channels'
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Business Configuration work center
- Select Implementation Projects and then Open Activity List
- Choose Migration of Customers and select 'Migrate customers using the migration tool'
- Upload the file and then select Execute Migration Step by Step
- In the Validation File step, You will the receive the above mentioned error
Cause
You have not scoped the question ' Do you want to send the process-integrated output documents via
multiple output channels'. But, you are trying to upload Document Output Channels in the migration File
Resolution
- Go to Business Configuration work center
- Select Implementation Projects and then Edit Project Scope
- Go to Questions Tab and follow the below path in the Scoping Element
- Communication and Information Exchange -> Business Process Management -> Process-Integrated Input and Output Management
- Scope the question, Do you want to send the process-integrated output documents via multiple output channels? underthe tab, Group : Enabling Multichannel for Document Output (1)
Keywords
Migration, Customers, Output Channel, Output documents , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions