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2768956 - EarlyWatch Alert Report Was Incompletely Generated Since the Product Version Is Incorrectly Recognized

Symptom

Services Sessions like the EarlyWatch Alert (EWA) are generated incompletely.

  • The overall rating is green but the document only contains a few pages with almost no content.
  • The product version displays in the report is different with the product version in LMDB. E.g. the product version is SAP S/4HANA 2022 in LMDB, but in the report is appears as SAP S/4HANA 2021.
  • While checking the workbench using transaction DSA you recognize the product is correct in check "Define Session Scope" 
    kba2.png

     But different/wrong in "Landscape".
    kba1.png
  • This will also lead to the EWA can't be sent to SAP.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

EWA, incomplete report, wrong product version, incomplete session , KBA , SV-SMG-SER-EWA , EarlyWatch Alert , SV-SMG-SER , SAP Support Services , Problem

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