Symptom
The visit is displayed as an appointment in the Document Flow facet.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Visits work center.
- Go to the Visits work center view.
- Open the Visit 123 (123 defines the visit ID).
- Go to the Document Flow facet.
Result: The visit is displayed as an appointment.
Cause
It is due to the visits were part of the activities work center and since then the business object remains defined as appointment.
Resolution
This is the standard behavior of the system.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Appointment, Visit, Document Flow , KBA , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , How To
Product
SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905