SAP Knowledge Base Article - Public

2769118 - The Visit is Visible as an Appointment in the Document Flow

Symptom

The visit is displayed as an appointment in the Document Flow facet.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Go to the Visits work center view.
  3. Open the Visit 123 (123 defines the visit ID).
  4. Go to the Document Flow facet.

Result: The visit is displayed as an appointment.

Cause

It is due to the visits were part of the activities work center and since then the business object remains defined as appointment.

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Appointment, Visit, Document Flow , KBA , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905