SAP Knowledge Base Article - Public

2769620 - Over the Counter Sales Do Not Have Shipping Related Dates


  • You create an Over-the-Counter Sale (OTC) document.
  • You want to maintain shipping and pickup dates.
  • No field is available to do so.


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Reproducing the Issue

  1. Go to the Over-the-Counter Sales work center.
  2. In Common Tasks, select New Over-the-Counter Sale.
  3. Maintain Customer Account data, Ship-to and Items data.
  4. You can also fill in the Posting and Invoice Dates but no other date can be maintained or is displayed.

You expect that a shipping related date such as delivery date, requested date or pick up dates can be maintained as on Sales Orders Items.


The creation date and time of the Over-the-Counter Sale is used as the pickup or shipping date for the outbound delivery.  
The system behavior has been designed with having the customer present for the Over-the-Counter Sale and with them picking up the items at the time of creation of the OTC document.


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