SAP Knowledge Base Article - Preview

2769746 - Restriction: SAP Service Manager 4.3 - 4.5 landscape/roadmap to the cloud or Agentry Cloud Edition ACE


  • In current Mobile landscape, the team is using SAP Service Manager 4.3
  • We understand as per SAP roadmap, SAP Mobile Platform 3.0 needs to be upgraded to either SMP 3.1 (Not yet available for customers due to end of maintenance approaching 2020) or Agentry Cloud Edition (with relevant SDK for the Windows tablet)
  • Please let us know where we see the Service Manager in the new cloud landscape, if we can move to the Agentry Cloud Edition    



  • SAP ERP 6.0
  • SAP Mobile Platform 3.0
  • SAP Mobile Platform SDK 3.0
  • SAP Service Manager 4.3, 4.4 and 4.5


SAP CRM Service Manager 4.3.0 ; SAP CRM Service Manager 4.4.0 ; SAP CRM Service Manager 4.5 ; SAP ERP 6.0 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.1


"Service Manager 4.3","SAP Service Manager 4.5","SAP Service Manager Agentry","Service Manager Agentry Cloud Edition","Service Manager supported in cloud","Service Manager Agentry Cloud" , KBA , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-APP-MAO , Mobile Application Integration Framework , Problem

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