SAP Knowledge Base Article - Public

2769817 - Benefit enrollment is available for ineligible users

Symptom

When access Employee Profile and access Benefit section employee who is not eligible for enrollment is able to enroll into benefit according to Eligibility Rule

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits  

Reproducing the Issue

  1. Access Employee Profile
  2. Select Benefit Section
  3. Benefit is available for enrollment

Cause

Entitlement Amount was set into Benefit

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Resolution

Leave Entitlement Amount as blank and set Entitlement Amount trough Eligibility Rule

Keywords

eligibility enrollment benefit , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions