2769867 - Standard Visits Fields Like Last Visited,Visit Before and Next Planned Visit are Blank in Account

Standard Visits fields like Last Visited,Visit Before and Next Planned Visit are blank in the Account work center, or do not show the correct date of the last visit.

SAP Sales Cloud

1. Go to Customer work center.
2. Go to the Account view.
3. Open Account ABC (ABC represents the Account ID).
4. Go to the Visit facet.
5. Add Visits to this Account.
6. Save the changes.

You will see that the fields like Last Visited,Visit Before and Next Planned Visit are blank, or do not show the correct date.

This is because the scoping question, "Do you want to deactivate business partner visiting information feature?" is scoped.

1. Go to the Business Configuration work center.
2. Go to Implementation Project view.
3. Select Edit Project  Scope.
4. Select the required Project.
5. Go to the Questions tab.
6. Under Scoping Element Sales select Account and Activity Management.
7. Select Activity Management.
8. Here under the business option Visits deselect the following question,  Do you want to deactivate business partner visiting information feature?
9. Save the changes.

Last Visited,Visit Before and Next Planned Visit , KBA , LOD-CRM-ACC , Account , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions