SAP Knowledge Base Article - Preview

2770847 - Login to SAP S/4HANA Public Cloud system is not possible

Symptom

Login to SAP S/4HANA or Marketing Public Cloud system is not possible even with correct credentials. Error message indicates:

  • Wrong username or password.
  • Sorry, we could not authenticate you. Try again.
  • Business User Locked (CB998XXXXXXX)


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Environment

  • SAP S/4HANA Public Cloud
  • Marketing Cloud
  • All system types (Starter, Quality, Production, Partner Demo, Sandbox, Proof of Concept)

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

logon, locked, Administration Console, SCI, IdP, Users and Authorizations, User Management, Password Reset, Authentication, Business User, invalid , KBA , we think tu isn't working anymore tu p , technical user credentials for activatin , for activating , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , Problem

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