2770867 - Error when Manager is processing Pending Approvals

When a Manager is reviewing and processing Pending Approvals, the following error is generated when attempting to confirm:

'The associated item is not available in <USER ID> learning plan'

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SAP SuccessFactors Learning

1. Class is available for users to register in, the Class must have an associated approval process.
2. User registers for the Class and an approval is generated for their Manager to approve
3. When Manager is reviewing the pending approval and decides to confirm it, the error 'The associated item is not available in <USER ID> learning plan' is generated

The Item which is associated to the Class has been made inactive but the Class remains active.

Whenever an Item is made inactive, the administrator needs to check and ensure that there are no pending approvals or planned classes for the same.

The item was added to the users Learning Plan and was awaiting their Manager's approval. In the meantime as the Item was made inactive, it was removed from the user's Learning Plan. Therefore when the Manager is trying to approve the request the error is generated as it cannot find the Item on the Learning Plan.

Admins must take care to ensure before making any item inactive that there are no Classes planned (and therefore no potentional pending approval requests).

item, The associated item is not available, learning plan, inactive, class, pending approval, approval, manager , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-ITE , Items , Problem