SAP Knowledge Base Article - Preview

2770944 - How to route an inbound queue call to an agent on mobile phone or external phone


Business would like form calls to be routed to an agent using mobile/external phone only and who is not logged on to either CDT or Converge



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ext, external agent, agente externo, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.