SAP Knowledge Base Article - Preview

2770958 - IVR menu receives a "noinput" response when a caller is defined as an anonymous call

Symptom

  • You have created a custom IVR with DTMF input menus
  • When a caller is not known, the telco provider or PSTN may refer to this call as "anonymous"
  • This information can be seen in the SIP Gateway logs with something like: <sip:anonymous@10.XX.XXX.1X:13248>
  • Pressing the DTMF number results in no action for the call itself 
  • From the CEM logs, you can see the following message: "menu queue selection - no match timeout ..."


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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