SAP Knowledge Base Article - Public

2771896 - Canada Personal Tax Credits TD1 requiring country - Onboarding

Symptom

SAP_CA_Canada1 compliance panel is requiring country of Permanent Residence field to be populated when the resident country is from Canada.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

 

Environment

SAP SuccessFactors Onboarding All Versions

Reproducing the Issue

  1. Go to Onboarding;
  2. Pick a Canadian resident for Onboarding process;
  3. Try to by pass the panel SAP_CA_Canada1.

 SAP_CA_canada1.jpg

Cause

Onboarding application is working as designed. The physicall Address (Physical and Mailing Country) gathered by Onboarding and the Country of Permanent Resident value are not the same.

Resolution

Onboarding application needs validate and ask for this information for compliance purposes.

Keywords

Canada Personal Tax Credits TD1; SAP_CANADA_TD1; Canada Compliance Panels , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding

Attachments

SAP_CA_canada1.jpg