Symptom
You are receiving the following error when click on "Hire" on Manage Pending Hires screen for users in a specific Country. Sample below reminds a Canadian candidate:
The field cust_accountType in PaymentInformationDetailV3.[MAIN].[1].[CAN].cust_accountType is not valid
Environment
- SAP SuccessFactors Employee Central
- Suite Integration
- Payment Information
Reproducing the Issue
- Go to Manage Pending Hires
- Select Recruiting/Onboarding drop down
- Choose an candidate and click on Hire
Cause
The field cust_accountType defined on the Configure Object Definition for the Payment Information Detail CAN (as the example) has the Data Type different as "Enum" which is the correct data type for Account Type.
Resolution
- Go to Configure Object Definition
- Search for the Payment Information Detail for the country you are receiving the error message
- Click on Take Action
- Search/Find the cust_AccountType field
- Modify the Data Type to "Enum" instead of the currently Data Type.
- Click on Save.
Keywords
The field cust_accountType in PaymentInformationDetailV3.[MAIN].[1].[].cust_accountType is not valid, The field cust_accountType in PaymentInformationDetailV3.[MAIN].[1].[CAN].cust_accountType is not valid, payment information error during manage pending hires, pending hire payment information error, , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem