2772052 - com.sap.it.rt.adapter.http.api.exception.HttpResponseException: An internal server error occured: Error Event Exception for SAP SuccessFactors Employee Central to ERP Employee Push

"SAP SuccessFactors Employee Central to ERP Employee Push" iflow in CPI fails with below error which can be seen in MPL (Message Processing Log):

com.sap.it.rt.adapter.http.api.exception.HttpResponseException: An internal server error occured: Error Event Exception. The MPL ID for the failed message is : AFyV6xTCpEl8c8oPqtq2Zbo7CZ1L For more details please check tail log.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors

SAP cloud Platform Integration

Trace log would show if Router step is sending exception when decision criteria doesn't meet.

Error could be due to either of below:

• If userId value is not being passed in the payload.
• If payload has incorrect Tag used ( correct one is userId). Note that standard payload tag is case sensitive.

Here, you wouls see that tag has incorrect name userID

If Integration Center is the source of data for this standard content then you should modify the "XML element name" under "Configure Fields" tab as this tag name should match with CPI tag i.e. userId

2769349 - How to trigger an integration from ISC

ISC, Intelligent Services Center, Integration Center, Push Replication, CPI, SAP Cloud Platform Integration , KBA , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , LOD-SF-INT , Integrations , Problem