SAP Knowledge Base Article - Public

2772219 - Intermittent Error When Approving Time Off or Time Sheet Request from Mass Workflow UI

Symptom

When a manager tries to approve Leave or Time Sheet directly without going into the workflow details page, they see a blank error message: "error"

If the Manager selects the individual workflow to go to workflow details UI, they can approve it successfully.

Environment

Employee Central, Workflow

Reproducing the Issue

  1. Proxy as a manager
  2. Try to approve request for time off / timesheet for any employee from Mass approval UI> blank error intermittently appears
  3. Select individual workflow from list to go to Workflow Request UI > you can approve /decline / update the same workflow with no error

Cause

This type of issue can sometimes happen due to o'data not being properly refreshed.

Resolution

In such cases it is suggested to go to Admin Center > OData API Metadata Refresh And Export > refresh the odata.

Keywords

ECT-115497, blank error approving workflow, empty error approving workflow, Couldn't find generic object instance of type: HRISLOGGERCONFIG , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-TMS , Time Sheet , Problem

Product

SAP SuccessFactors Employee Central all versions