2772506 - It Is Not Possible to Add Discounts for Bill of Materials on C4C

You are trying to add discounts for a Bill of Material maintained in a Sales Quote or Sales Order, but you cannot give any discounts on this product on item level because the Add button is grayed out.

• SAP Cloud for Customer
• SAP Cloud for Customer Integration with SAP S/4HANA
• SAP Cloud for Customer Integration with SAP ERP

We will consider that the sales quote ABC (ABC represents the Sales Quote ID) has a bill of material set on product line 11.

1. Go to the Sales work center.
2. Go to the Sales Quotes view.
3. Open the sales quote ABC.
4. Go to the Products facet.
5. Click on Edit.
6. Select the product line 11.
7. You will see that the Add button is grayed out, therefore it's not possible to add discounts on this product.

The scoping question "Do you want to change sub-items that are determined in an external application?" are not selected on the C4C Business Configuration.

The changes made in SAP Cloud for Customer are replicated to your SAP ERP or SAP S/4HANA solution. This feature allows you to modify prices, discounts, and price conditions in Sales Quotes and Sales Orders from a single user interface.

You need to follow the steps below:

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects work view
3. Select your project and navigate to Edit Project Scope.
4. Go to the Scoping and expand Communication and Information Exchange > Integration with External Applications and Solutions > Integration into Sales, Service, and Marketing Processes.
5. Search for the Sales Quotes and select the scoping question: Do you want to change sub-items that are determined in an external application?

Also, please ensure you are using the latest version of the iflow on your middleware and implement the SAP Note 2926177 if applicable.

Bill of Materials, Discount, Sales Quote, Sales Order, C4C, Cloud for Customer, sub-items, BoM, Editable, Prices, Integration, Replication, Request External Pricing, External Pricing, Pricing, Simulate, Quote, Order. , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions