SAP Knowledge Base Article - Public

2772535 - Blank page when accessing Goals / Objective Plan

Symptom

Users receive a blank page when accessing the Goals / Objective Plan.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Performance & Goals

Reproducing the Issue

  1. From the main module menu, go to the Goals / Objectives module. 
  2. The page does not load correctly and a blank screen is displayed (only the background displays). 

access_goals_module_blank_page.jpg

Cause

The feature "TGM Version 10 UI (If you are enabling Goals Management, please enable GM v12 UI – which is the latest user interface. See the GM v12 UI switch for more information) — requires “Total Goal Management”" is not enabled in provisioning.

Resolution

To resolve the issue, the feature "TGM Version 10 UI (If you are enabling Goals Management, please enable GM v12 UI – which is the latest user interface. See the GM v12 UI switch for more information) — requires “Total Goal Management”" should be enabled in provisioning > Company Settings. This checkbox is also required, besides the "Total Goal Management" and "Enable Goal Management V12" checkboxes.

Keywords

blank screen page access objective goal plan module , KBA , LOD-SF-GM , Goal Management , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Performance & Goals all versions