SAP Knowledge Base Article - Preview

2772595 - It is not Possible to Create Phone Call Within Interactions Facet of Ticket

Symptom

A phone call can not be created from an interactions facet of ticket.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905

Keywords

New Phone Call , Tickets , Interactions facet , Activities facet , KBA , sms , portal , email , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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