SAP Knowledge Base Article - Public

2772797 - Customer Return Invoice Request in Blocked Status


Your Customer Return Invoice Request is in Blocked Status.


SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Customer Invoicing workcenter.
  2. Select the Invoice Request View.
  3. Find Customer Return Invoice Request ABC (ABC represents the Customer Return ID).
  4. Invoice Request ABC is in status Blocked.


  • Once a customer return is created with credit memo, it triggers the invoice request.
  • If the same customer return is then released without credit memo, the invoice request is set to blocked.
  • This is the expected system behavior.


Kundenretoure, Rechnungsanforderung, blockiert, Status, Customer Return, Invoice Request, blocked , KBA , AP-CRP-CR , Customer Return , AP-CI-CIR , Customer Invoice Request , Problem


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