Symptom
You would like to know if it is possible to define the e-mails domains which are going to be received by the system in the same way it is possible to define the e-mail domains that are going to be sent by the system.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Business Configuration Work Center.
- In the Overview tab, search for E-Mail and Fax Settings.
- Select the option E-mail and Fax Settings in the list.
- See that there is an option available to define the Allowed Sender E-mail Domains, but there is no option to define the domains which will be received in the system.
Cause
This is the standard behavior of the system.
Resolution
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Inbound; E-mail; Domain; Restrict; Restriction; Allowed Inbound; Channels; C4C; Cloud for Customer; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions