SAP Knowledge Base Article - Public

2773157 - Login page theme settings not applicable for the themes assigned to different department/division/location users.

Symptom

Login page theme have been configured for different divisions/departments/location users. But when the user first time logs in, they still see the default theme and logo.

Environment

SAP SuccessFactors HXM suite

Reproducing the Issue

  • Go to Theme Manager.
  • Configure login pages with different logos for different themes.
  • Assign themes for different users belongs to different division/department/location. (Note: These are the standard elements division/department/location which you can confirm from the employee export/UDF file)
  • But when user logs in they still see the default theme and logo. 

Cause

  • Change login logo settings to control the logo used on the standard SuccessFactors login page.
  • Because you can only view the login page by logging out, you cannot preview changes to login style settings using the usual Try It Out function.
  • Instead, you can use the Login Preview button to preview your saved changes.

Resolution

Its an expected behavior.  If you want to create a completely new login experience for your company, you can also create your own custom login pages.

Refer page no 53 in this implementation guide.

See Also

 2088153 - Login Page: Process for Creating and Updating a Custom Login Page - Platform

Keywords

Login page theme , KBA , LOD-SF-PLT-THM , Theme Manager Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions