2773510 - Customer Invoice Not Included in Dunning Proposal List

A Dunning Run was executed; however, an overdue customer invoice was not included in the resulting Dunning Proposal list.

SAP Business ByDesign

1. Go to the Receivables work center.
2. Select the Dunning view.
3. Show All Dunning Proposals.
4. Search for the Dunning ID: XXX (XXX stands for the ID of the Dunning).
5. Click on the ID.
6. Select the Dunning Items tab.

Invoice XYZ is missing in the Dunning Proposal List (XYZ represents the overdue invoice ID expected to appear in the Dunning Proposal list).

There are few causes that may result in this issue:

• A dunning level is not defined for the document type (invoice or down payment request).
• The invoice was excluded because its due date falls outside the configured dunning interval window.
• The receivable has already been dunned and the next dunning level has not yet been reached.
• The highest dunning level has already been reached.
• It has been agreed with the customer that payments will be made by direct debit.
• The receivable has been blocked for dunning.
• The customer has been blocked for dunning.

Once the Receivable item or the Customer satisfy one of the status listed above, the Receivable item is not included in the Dunning Proposal list.

This is the expected system behavior.

Help Portal Document: Automatic Dunning

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