SAP Knowledge Base Article - Public

2773584 - Avalara or Vertex Error in Customer invoice


You are facing an Avalara or Vertex error under an Invoice Request document.


SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Search for the ID ABC (ABC represents the ID of the Invoice Request).
  4. Document ABC is with the Inconsistent Status.
  5. Click the Edit button.
  6. Example of error message: Avalara Error.


The zip code maintained under the Account masterdata, does not match the Tax Jurisdiction and thus, system is not able to determine the correct information.


This is the system expected behavior.

  1. Go to the Account Management work center.
  2. Select the Accounts view.
  3. Search for the Account XYZ (XYZ represents the ID of the Account).
  4. Click the Edit button.
  5. Select the General option.

Under Main Address, check the zip code maintained and correct the zip code to match the Tax Jurisdiction.

  1. Click the Save button.

Now, go back to the Invoice Requests view.

  1. Select the document ABC.
  2. Click the Check button.
  3. Click the Redetermine button.

Document is now consistent.


Avarala; Error; Vertex; Invoice Request; Redetermine; Account; Zip Code; Postal Code; Address , KBA , AP-CI-CI , Customer Invoice , How To


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