2774248 - The Recent Selections Result List Displays Entries from Another Field and Vice Versa

The Recent Selection result list displays entries from another field and vice versa, instead of displaying the values from the field you are using only.

SAP Cloud for Customer

This can affect other fields, but for now let us use Service Category fields on Tickets as example.

1. Go to the Service Work Center.
2. Go to the Tickets View.
3. Click the + button to get to the Ticket quick create.
4. Click Cause Category.
5. The list displays entries from the case Category field and vice versa.

The Recent Selections list shows the results from all fields with the same OVS (Object Value Selector) type. For the Service Categoryt fields in Tickets (Service Category, case Category, Cause Category and so on), it shows the same values for all fields as they share the OVS type.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

recent selection; OVS; field; fields; different; another; recent selections; ticket , KBA , csg_q , LOD-CRM-SRP , Service Request Processing , How To

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