SAP Knowledge Base Article - Public

2774335 - Unable to mass import employees under Global Onboarding Process


  • Unable to mass import employees during the Global Onboarding Process
  • When going to Manage employees and then mass import, the record goes into the Onboarding process instead
  • Importing into the wrong process
  • Mass import cannot differentiate between the different Onboarding processes


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. From the Onboarding dashboard Navigate to Settings > Manage Employees > Mass import icon
  2. Complete the mass import by clicking on the Mass import icon
  3. The candidates go into Onboarding process instead of Global Onboarding


  • Please open a support case with SF Product Support if you are not currently working with a partner.
  • Support please see internal memo.


process, global, mass, import, Onboarding, SF, success factors, OBD, ONB , KBA , LOD-SF-OBD-REP , Reporting & Analytics, Data Imports & Exports , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors HCM all versions ; SAP SuccessFactors Onboarding all versions