SAP Knowledge Base Article - Public

2775389 - Account Basic Search Works Only without Leading Zeros


The user is searching Account ID with leading zeros on basic search, however no records are found.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Accounts work view.
  3. Search the Account ID 123 (123 defines the Account ID) on basic search with leading zeros, for example 00123.

Result: The message "records not found" is displayed.


The basic search has not considered leading zeros once it can cause performance issue.


In case the user tries to search an account with leading zeros the advanced search has to be used.


Account, Basic Search, Leading Zeros. , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions