SAP Knowledge Base Article - Public

2775422 - Data Protection Consent Statement is not available for some candidates - Onboarding

Symptom

Data Protection Consent Statement is not available for some candidates, the following error message is displayed:

error.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Onboarding

Cause

Candidate has no value for the key country code (DivCountry.IsoCode3), this value should be passed over so the consent value is understood and accepted for that contry.

Resolution

Onboarding Applicaiton is working as designed, candidates should have the key DivCountry.IsoCode3 filled.

Keywords

Data Protection Consent Statement; Employee Portal; Unable to determine country of employment , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding