2776053 - Workflow for Benefit Opt-Out triggers a “Benefit Enrollment” request in the do list of the approver.

The image below belongs to an SAP Demo instance - Any resemblance to a live customer data is purely coincidental.

A customer has configured a Benefit and enabled the option for the employee to opt-out that will trigger a workflow however

on the "To do" list of the approver the Opt-out Request appears to be as Benefit Enrollment. This causes confusion as the "To do" list request is similar to the   "To do" that is being generated when an employee enrolls for a Benefit.

( To know more information on how to configure opt-out and how to trigger a workflow when an employee opts out please view the following link)

 Opt out of Enrollment – Admin

 Associate the Workflow with an Enrollment and Opt Out Configuration

SuccessFactors Employee Central Global Benefits 1902

1. Trigger an Opt out workflow to an existing Benefit of the employee by clicking the opt out button to the benefit assigned to the employee.

 2. Go as 1 of the approver and check the generated "To do" request for Opt Out.

This is an expected behavior. Currently our developers are working on an enhancement through internal engineering ticket BEN-3718.

As a customer please create an enhancement request in our community portal through this link:

2090262 - Submit an Enhancement Request via the Customer Community - Platform - Although there is already an internal engineering ticket for this enhancement it will be best

if a customer submits or vote for an existing enhancement request so that our product management will know that this enhancement is essential.

2755628 - How to enable Opt-out of Benefit Enrollment

Opt Out, Workflow, Benefit Enrollment , KBA , LOD-SF-EC-GBF , Global Benefits , Problem