SAP Knowledge Base Article - Public

2776080 - Customer Account Statement Vs. Balance Confirmation of Accounts Payables and Receivables Setup


You want to print customer account statements and hence you have scoped the following questions in business configuration: Do you send out account statements to your customers and suppliers?

You expected that, after scoping this option, the work center view for Customer Account Statements would be enabled under Receivables work center.


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Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Edit Project Scope.
  4. Go to the Questions step.
  5. Expand the following scoping elements: Cash Flow Management -> Payables and Receivables Processing.
  6. Click Communication for Payables and Receivables Processing.

You'll see the aforementioned scoping question related to send out accounts statements is flagged.


The above mentioned scoping question does not relate to the work center view named Customer Account Statement.

The work center view for Customer Account Statement, under Receivables, is a feature only available for South Africa. If you scope South Africa, you find the scoping question Customer Account Statements - South Africa.


The scoping question "Do you send out account statements to your customers and suppliers?" is related to Balance Notifications (the question is in the Balance Confirmation group). This question enables the Account Statements with Due Date List, which allows you to send the account statements of your accounts payables and receivables to your customers and suppliers. The account statement is a balance confirmation form which shows all the open items for each key date on the account. In addition, it shows due items for specific periods, such as due in 10-30 days.

This is created via Balance Confirmation Runs view under Payables and/or Receivables.

In case the feature is scoped and you are still missing the Balance Confirmations view, check whether the user has proper access rights via Application and User Management -> Business Users.


Balance Notification. Account Statement. Due Date List. Balance Confirmation. , KBA , SRD-BC-CNT-FIN , Financials , How To


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