SAP Knowledge Base Article - Public

2776403 - Error When Accessing the Detailed 360 Report (Error code 060-005-6) - 360 Multi-Rater

Symptom

When accessing the Detailed 360 Report from the Evaluation Summary, an error is thrown: "Your request has not been processed successfully" (error code 060-005-6)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors 360 Multi Rater

Reproducing the Issue

  1. Go to the Completed Folder
  2. Open a 360 Review
  3. Under the Evaluation Summary, select "Detailed 360 Report"

An error is thrown "Your request has not been processed successfully" (error code 060-005-6)

Cause

This error can be caused if participants and categories are incorrectly set-up which results in some of the participants missing a category.

Resolution

  • It is possible to update the Participant Category for any Participant during a 360 Review event directly from Admin Center.
  • This means when a Participant's relationship with the person being reviewed changes, you can update that Participant's role during the review event. See KBA on how to change participant category: 2068124

Role-based Permission required:

  1. Go to Admin Center >
  2. Go to Manage Permission Roles >
  3. Select a Permission role
  4. Click on Permissions
  5. Select Manage Documents
  6. Enable the Change Participant Category checkbox.

Make the Changes to the category:

  1. Go to Admin Center
  2. Search Manage Forms by User
  3. Select Change Participant Category

change participant category.png

   4. In the Change Participant Category page, enter the Form/Document ID:

enter form id.png

   5. Note that a category has been left blank:

how to use change category.png

   6. Select the correct Category and click on "Change Categories".

   7. Navigate back to the Detailed 360 Report, it should open successfully now.

Keywords

360, Review, Form, Detailed 360 Report, Error, 060-005-6, Category, Participant, Missing, Change, access, click, open, blank, select, form id, document id , KBA , LOD-SF-MTR-REP , Reporting & Analytics, Data Imports & Exports , LOD-SF-MTR , 360 Multi Rater , Problem

Product

SAP SuccessFactors Performance & Goals all versions