SAP Knowledge Base Article - Public

2776659 - Customer Invoice E-mail Subject Shows as Credit Memo


You have released an Invoice with an E-mail template to the customer. You expect the subject to show with the structure: Account Name - Customer Invoice ABC (ABC represents the ID of the Customer Invoice), however, instead of Customer Invoice, it is written Credit Memo.


SAP Business Bydesign.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Documents view.
  3. Search for the ID ABC.
  4. Click the Edit button.
  5. Navigate to the Output History tab.
  6. Select the E-mail Text subtab.
  7. Subject: Account Name - Credit Memo ABC.


The e-mail subject of Customer Invoice/Credit Memo is influenced by the Gross Total value available in the document. If the value is negative, the system will display Credit Memo. If the value of the document is positive, the system will show Customer Invoice.


This is the system expected behavior.

See Also

1757292 - How to Change the Subject Text of the E-mail Output Automatically for a Business Document


Customer Invoice; E-mail; Subject; Credit Memo; , KBA , AP-CI-CI , Customer Invoice , How To


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