SAP Knowledge Base Article - Public

2776691 - Employee export jobs via Integration Center are generating duplicate records

Symptom

When using Integration Center to export employee data from BizX to Learning, it is generating duplicate records, which can be identified via the Learning connector details.

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Schedule an employee export job in Integration Center >
  2. Run the job >
  3. Go to Learning and run the desired connector job >
  4. You will see the "Record received for duplicate entity" message for some users, though there is no duplicated entity sent from SAP SuccessFactors side.

Cause

The situation is related to the pagination in the job from Integration Center.

Resolution

  1. Open Integration Center in edit mode >
  2. Open the "Destination Settings" tab > "Advance Settings" section >
  3. Check the "Enable Server Side Pagination" box >
  4. Save the integration (mandatory step) >
  5. Run the integration.

See Also

2742107 - Integration Center: Frequently asked questions

Keywords

integration, center, employee, export, duplicate, record, learning, user, connector, Record received for duplicate entity, Enable Server Side Pagination, 1173 , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-INT , Integrations , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core all versions