2776691 - Employee export jobs via Integration Center are generating duplicate records

When using Integration Center to export employee data from BizX to Learning, it is generating duplicate records, which can be identified via the Learning connector details.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

• Integration
  
  
  • Integration Center

1. Schedule an employee export job in Integration Center
2. Run the job 
3. Go to Learning and run the desired connector job 
4. You will see the "Record received for duplicate entity" message for some users, though there is no duplicated entity sent from SAP SuccessFactors side.

The situation is related to the pagination in the job from Integration Center.

1. Open Integration Center in edit mode
2. Open the "Destination Settings" tab > "Advance Settings" section
3. Check the "Enable Server Side Pagination" box
4. Save the integration
5. Re-schedule the Integration Job with a Future Date (mandatory step)

2742107 - Integration Center: Frequently asked questions

integration, center, employee, export, duplicate, record, learning, user, connector, Record received for duplicate entity, Enable Server Side Pagination, 1173 , KBA , LOD-SF-INT-INC-JOB , Integration Center Job , LOD-SF-LMS , Learning Management System , LOD-SF-INT , Integrations , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-INT-INC , Integration Center , Problem