Symptom
Error "No open time account found for the user on the selected payout date" is received on payout request during employment termination
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Employee Central Time Off
Reproducing the Issue
1. Go to People Profile of an employee to be terminated then click Actions button > Termination.
2. Set a Termination Date, Termination Reason and then click Payout link for the time type.
Error "No open time account found for the user on the selected payout date" is encountered in new payout screen.
Cause
Time Account is being closed in the termination rule configuration
Resolution
It is currently not supported to close time accounts in the termination rule. See KBA 2688247.
To resolve the error, remove the Set expression which closes the time account from the termination rule configuration of the respective time account type where payout is being requested.
See Also
KBA 2688247 - Support of "Termination End Processing" for Time Accounts
Keywords
No open time account found for the user on the selected payout date, unable to payout during termination, termination payout, TIM-8611 , KBA , LOD-SF-EC-TIM , Time Off , Problem