SAP Knowledge Base Article - Public

2776764 - "No open time account found for the user on the selected payout date" Error during Termination Payout Request

Symptom

Error "No open time account found for the user on the selected payout date" is received on payout request during employment termination

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Time Off

Reproducing the Issue

1. Go to People Profile of an employee to be terminated then click Actions button > Termination.

Termination_PeopleProfile.png

2. Set a Termination Date, Termination Reason and then click Payout link for the time type.

Termination1.png

Error "No open time account found for the user on the selected payout date" is encountered in new payout screen.

Payout_Error.png

Cause

Time Account is being closed in the termination rule configuration

IncorrectTerminationRule.png

Resolution

It is currently not supported to close time accounts in the termination rule. See KBA 2688247.

To resolve the error, remove the Set expression which closes the time account from the termination rule configuration of the respective time account type where payout is being requested.

See Also

KBA 2688247 - Support of "Termination End Processing" for Time Accounts

Keywords

No open time account found for the user on the selected payout date, unable to payout during termination, termination payout, TIM-8611 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions