Symptom
You want to enter a Sales Phase in Opportunities but the dropdown menu does not show any values.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales workcenter.
- Go to the Opportunities view.
- Open the Opportunity ABC (ABC stands for an Opportunity name).
- Click Edit and open the dropdown for the field Sales Phase.
Result: the dropdown does not show any values.
Cause
The Opportunity has been created without a Sales Cycle, the Sales Phase is bound to the Sales Cycle and no values are shown without a Sales Cycle.
Resolution
Please enter the Sales Cycle in the Opportunity and the field values for the Sales Phase become available.
- Go to the Sales workcenter.
- Go to the Opportunities view.
- Open the Opportunity ABC.
- Click Edit and enter a Sales Cycle.
- The enter the Sales Phase.
Keywords
sales phase, opportunity, sales cycle, drop down , blank, empty , KBA , LOD-CRM-OPP , Opportunity Management , Problem
Product
SAP Cloud for Customer core applications all versions