SAP Knowledge Base Article - Public

2776993 - Email Notifications are not being received


  •  Why are my group invitations not been delivered to email server
  •  I am not receiving any type of email notifications

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



Reproducing the Issue

  1.  Create a group 
  2.  Invite a member
  3.  No invitation sent to the intended users inbox


  Please check the following before raising a ticket with Customer Support

  1. JAM Admin
  2. Compliance & Security
  3. Security
  4. Please ensure  "Allow (Company ID) Jam to send members content via e-maill" is checked.
  5. Save Changes
  6. Create a new Test group and invite users again.

Email Notifications.png

Email Notifications should be received.


Outbound mail service, Email notications, Email-Address, Domains , KBA , LOD-SF-JAM-EML , Email Notification Issues , LOD-SF-JAM-NOT , Bell & Browser notifcations , Problem


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