Symptom
The Completion Date in a Ticket is set once you set the Ticket to a status, which is mapped to the Assignment status Requestor Action.
But when you change the status to one that is mapped to Requestor Action as well, the value of the field stays the same and does not get updated.
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Environment
SAP Cloud for Customer - Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Problem
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