SAP Knowledge Base Article - Public

2777455 - Payment Information - Fields Do Not Render For Users With No Data

Symptom

Payment Information fields do not initial/display/render when you click to edit Payment Information for a user with no data maintained.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Payment Information 

Reproducing the Issue

1. Navigate to Profile of a user with no Payment Information 
2. Click to edit 
3. Window opens but no fields are displayed

1.png

Cause

This is caused due to incorrect/unsupported configuration on Payment Information UI

Resolution

To resolve:

1. Open 'Edit Properties' for Payment Information Details section of UI

2.png

2. Change 'Layout' from 'Grid' to 'Form'

3.png

3. Save UI

See Also

2770301 - b1902 - Payment Information - Fields not initialized when clicked to edit a user with no data

Keywords

Payment Information, No Data, No, Fields, Displayed, Initialized, Initialised, Edit, Pencil, Add, Grid, Form, Layout, Render, Display, Initialize, Initalise, Details, ECT-115383, PTCH-29893, 1902 , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC , Employee Central , LOD-SF-EC-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors Employee Central all versions