Symptom
Payment Information fields do not initial/display/render when you click to edit Payment Information for a user with no data maintained.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Cloud
- Employee Central
- Payment Information
Reproducing the Issue
1. Navigate to Profile of a user with no Payment Information
2. Click to edit
3. Window opens but no fields are displayed
Cause
This is caused due to incorrect/unsupported configuration on Payment Information UI
Resolution
To resolve:
1. Open 'Edit Properties' for Payment Information Details section of UI
2. Change 'Layout' from 'Grid' to 'Form'
3. Save UI
See Also
2770301 - b1902 - Payment Information - Fields not initialized when clicked to edit a user with no data
Keywords
Payment Information, No Data, No, Fields, Displayed, Initialized, Initialised, Edit, Pencil, Add, Grid, Form, Layout, Render, Display, Initialize, Initalise, Details, ECT-115383, PTCH-29893, 1902 , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC , Employee Central , LOD-SF-EC-PP3 , People Profile (PP3) , Problem