2777527 - Change Name in the Alerts and Notifications Email

Alert and Notification email displays the name of a user but it should not as it could be in breach of EUDP

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Employee Central - EC Alerts and Notifications

1.  Create EC Alerts and Notifications Job
2.  Trigger an Alert
3.  Check email - email address is system@successfactors.com but contains the name of a user

The name displayed here comes from the current Job Owner of the EC Alerts and Notifications Job

Change the Job Owner to a system administrator that contains dummy information so the original Job Owner's name is not shown on the emails.

This can be done in Admin Center (from 1H 2023 Release) or in Provisioning by doing the following:

1.  Find EC Alerts and Notifications Job
2.  Cancel the job if running
3.  Edit
4.  Change Job Owner

Alerts, Notifications, rule, email, jobs, name, change, trigger , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem