SAP Knowledge Base Article - Public

2777650 - Notifications are not Cleared Up in Cloud for Customer Outlook Client Side Add-In

Symptom

You are dismissing your notifications in your SAP Cloud for Customer tenant, but in the Outlook client side add-in the dismissed notifications still showing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Log in your tenant.
  2. Open notifications.
  3. Click on bin icon to dismiss the notification.
  4. Open Outlook.
  5. Click on Show Side Pane on the client side add-in.
  6. Click on notifications.

Cause

The service used to query the notification information into Outlook does not allow to restrict the data based on what has been dismissed inside Cloud for Customer.

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Notifications; Cloud for Customer; Client side; Outlook; , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins 1902