Symptom
You are dismissing your notifications in your SAP Cloud for Customer tenant, but in the Outlook client side add-in the dismissed notifications still showing.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in your tenant.
- Open notifications.
- Click on bin icon to dismiss the notification.
- Open Outlook.
- Click on Show Side Pane on the client side add-in.
- Click on notifications.
Cause
The service used to query the notification information into Outlook does not allow to restrict the data based on what has been dismissed inside Cloud for Customer.
Resolution
This is the standard behavior of the system.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Notifications; Cloud for Customer; Client side; Outlook; , KBA , LOD-CRM-GW-OUT , Outlook , How To