SAP Knowledge Base Article - Public

2777656 - Unable To Determine an Appropriate User to Whom the Items Can Be Distributed


You get the following diagnostic message from the system via health check.


The system cannot determine an appropriate user to whom the items can be distributed. As a result, the items do not appear in the worklists of any users, which can result in delays in the business processes affected.


SAP Business by Design


The reason is that task cannot be assigned to the user. The validity of the user of this task is not maintained correctly. Hence, the user cannot be determined.


  1. Go to the Application and User Management work center
  2. In Task Distribution, click on Business Task Management
  3. Select Unassigned Items
  4. Look for items that has not been assigned to a user, select it, and open the most recent application log to determine why an item has not been assigned to a user
  5. Solve the issue by, for example, adjusting the work distribution settings or work center view assignments to ensure that the potential user responsible has the necessary work center assignment.
  6. You can adjust the work distribution settings in Application and User Management > Employee Work Distribution
  7. You can also adjust the work center view assignments under Application and User Management > Business Users > Edit Access Rights
  8. After you have made the relevant changes, return to the Business Task Management view, select the relevant item, and choose Determine Assignment.
  9. You can also manually assign the item to the employee responsible by selecting it in the Business Task Management view and clicking on Actions > Assign Item. For any task, you can assign the responsible user to the task or you can delete/cancel the task.
  10. The system assigns the item according to your changes and removes it from the list.


Health Check, unassigned items, business task management, task without responsible, business task inconsistent, no valid responsible person/ organization, unauthorised users not added as responsibles, employees without sufficient access rights for the item , KBA , AP-RC-GEN-BTM , Business Task Management - Configuration , SRD-CC-BTM , Business Task Management , Problem


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