SAP Knowledge Base Article - Public

2777661 - Lead Survey Score Gets Updated when Survey Is in Draft

Symptom

Lead Survey Score updated even though Survey is in draft without completing the Survey.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. You have already a survey assigned to a lead
  2. Go to the Sales work center.
  3. Click on Leads.
  4. Open the Lead XYZ (XYZ represents the ID of the Lead).
  5. Go to the Survey facet.
  6. Click in the Survey assigned to the Lead.
  7. Answer, for example, the Question one.
  8. Save the Survey and the status will be changed to Draft.
  9. Result: The Score for this survey was taken into the Lead even on Draft status.

Resolution

This is the current system behavior, Cloud for Customer takes the scores into the Lead even when not answering completely the Survey.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Draft ; Lead ; Survey ; Score , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions