Symptom
When trying to print a certificate of completion in the Learning History, the below error happens:
Error The page you requested generated a server error: response code 403 () |
Environment
SuccessFactors LMS
Reproducing the Issue
- In the Learning home page, click 'View All' in the History tile
- Click the print icon the generate the certificate.
- The error will happen.
Cause
There is no default certificate template configured in LMS.
Resolution
You need to set a default certificate template as per KBA 2378588:
You also might need to set a certificate template at the item level for items that were already created before you configured the default value in the Global Variables.
Keywords
error 403, server error, print certificate , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-REP , Reporting Data , Problem